Terms of Service

By creating a PropertyPassport account or using the service, you agree to these Terms of Service. If you do not agree, please do not use PropertyPassport.

PropertyPassport is software for organizing property maintenance information: schedules, equipment records, service history, documents and contractor notes. It is an organizational tool only. It is not a substitute for professional inspection, legal, tax, accounting, insurance, safety, engineering, or contractor advice, and it does not certify that any property is safe, compliant or habitable.

Maintenance templates, suggested intervals and reminders are general starting points. They may not match your property, equipment manufacturer requirements, or local codes and landlord-tenant obligations.

You are solely responsible for the accuracy of the information you enter and for all maintenance, repair, safety and compliance decisions you make regarding your properties, including who you hire and when work is performed.

You must provide accurate account information, keep your credentials confidential, and are responsible for activity under your account. Accounts are for use by you or your authorized personnel. Notify us promptly of any suspected unauthorized access.

You agree not to:

• break or attempt to bypass security, access controls or plan limits;
• access another user's data or scrape the contractor directory in bulk;
• upload malware or unlawful content;
• use the service to harass any person, including contractors or tenants;
• interfere with the service's operation or resell access without our permission.

You keep ownership of the property data, notes, reviews and files you upload. You grant PropertyPassport the limited rights needed to store, process and display that content to you and, for directory submissions, to other users as described in the Privacy Policy. You are responsible for having the right to upload what you upload, and for excluding information you are not permitted to share.

Reviews must reflect your genuine, firsthand experience with real work performed. You may not post content that is knowingly false, misleading, defamatory, unlawful, abusive, harassing, or submitted in exchange for compensation, and you may not post reviews about your own business or a competitor's. We may remove content or restrict accounts that violate this section.

Contractor listings, ratings, "best for" signals and rankings are user-submitted opinions and aggregated data. PropertyPassport does not employ, endorse, screen, license-verify, recommend or guarantee any contractor, their pricing, their insurance status or the quality of their work. Any agreement you enter with a contractor is solely between you and that contractor.

PropertyPassport offers a Free plan (1 active property), Landlord ($4.99/month or $39/year, up to 5 active properties) and Portfolio ($8.99/month or $69/year, up to 20 active properties). Prices are in U.S. dollars and exclude any applicable taxes.

Paid subscriptions are billed through Stripe and renew automatically on a monthly or annual basis, at the then-current price, until you cancel. By subscribing you authorize these recurring charges. If a payment fails, paid access may be suspended or the subscription canceled.

You can upgrade, downgrade or switch between monthly and annual billing at any time; the change is applied to your existing subscription rather than creating a second one. Your plan determines how many properties can be active at once.

Downgrading or canceling does not automatically delete your stored property data. However, properties above your current plan's active-property limit become locked and read-only: you can still view them, but you cannot add or change their tasks, service records, equipment or documents until you select them as active within your limit or upgrade again.

You can cancel from Manage billing in your account settings. Cancellation stops future renewals; see our Refund & Cancellation Policy for details on timing and refunds.

PropertyPassport, its software, design, templates and branding remain our property. These terms grant you a limited, non-exclusive, non-transferable right to use the service while your account is in good standing.

We aim to keep PropertyPassport available and reliable but do not guarantee uninterrupted access. We may add, change, or discontinue features. If we discontinue a paid feature in a way that materially reduces what you paid for, you may cancel.

The service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be error-free, that reminders or due dates will always be delivered or correct, or that user-submitted contractor information is accurate. Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.

To the maximum extent permitted by law, PropertyPassport will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data, property damage, missed maintenance, code violations, or losses arising from work performed by any contractor. Our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim arose, or $50 if you paid nothing. Some jurisdictions do not allow these limits, so parts of this section may not apply to you.

You may stop using PropertyPassport at any time and request deletion of your account. We may suspend or terminate accounts that violate these terms, create legal or security risk, or fail to pay. On termination your right to use the service ends; we will make reasonable efforts to let you export or retrieve your data where feasible.

We may update these terms. Material changes will be announced in the app or by email, and the effective date above will be updated. Continuing to use the service after a change means you accept the updated terms.

Questions about these terms or your subscription: email the PropertyPassport team at support@getpropertypassport.app.