Refund & Cancellation Policy

The Free plan costs nothing. You can track 1 active property with full access to maintenance schedules, equipment, service history, documents and the contractor directory. No card is required, and there is nothing to cancel.

Landlord ($4.99/month or $39/year) and Portfolio ($8.99/month or $69/year) are recurring subscriptions processed by Stripe. They renew automatically at the end of each monthly or annual period, at the then-current price, until you cancel.

Open Settings in the app and use Manage billing. From there you can cancel your subscription, change plans, or switch between monthly and annual billing. Cancellation takes effect without needing to contact us.

• Normal cancellation takes effect at the end of your current paid billing period. You keep your paid plan's active-property limit and features until that date.
• Cancellation stops all future renewal charges.
• After the period ends, your account returns to the Free plan. We do not prorate or refund the unused portion of a period that has already been paid for.

Subscription payments are generally non-refundable once charged. We make exceptions where required by applicable law, and we may choose to make an exception at our discretion — for example, an obvious accidental renewal reported promptly. If you think your situation warrants an exception, contact us and tell us what happened; we read every request.

If you see a duplicate charge, an unexpected amount, a charge after cancellation, or more than one active subscription on your account, contact support and we will investigate and correct genuine billing errors, including issuing a refund for a duplicate charge.

Canceling or downgrading never deletes your stored property records. Your properties, tasks, service history, equipment and documents stay in your account. Properties above your current plan's active-property limit become locked and read-only until you choose which properties are active within your limit — or upgrade again, which restores full access immediately.

For billing errors, duplicate charges, refund questions or help canceling, email the PropertyPassport team at support@getpropertypassport.app. Please include the email address on your account, the date and amount of the charge, and a short description of the problem so we can resolve it quickly.