Privacy Policy

When you create an account we collect your email address, password credentials (stored in hashed form by our authentication provider) and any display name you choose. If you sign in with Google, we receive basic profile information from that sign-in.

You also provide property information — addresses or labels, property type, system details and any notes you enter about a property.

PropertyPassport stores the content you add: maintenance tasks and schedules, equipment and appliance records, service history entries (dates, costs, descriptions), contractor records, reviews you write, and files you upload such as receipts, invoices, warranties and photos. Uploaded files are kept in a private storage bucket that is accessible only to your account and to our systems operating the service.

Subscription payments are processed by Stripe. Stripe collects and processes your card or other payment details directly. PropertyPassport does not receive or store complete card numbers. We store limited billing records such as your Stripe customer and subscription identifiers, plan, billing interval, subscription status and period dates so we can apply the correct plan entitlements to your account.

We process authentication data needed to sign you in and keep your session secure, including account identifiers, sign-in timestamps and session tokens issued by our authentication provider.

We use information to:

• operate the service — store your properties, tasks, history and documents;
• calculate due dates, reminder windows and plan entitlements;
• process subscriptions, renewals, plan changes and cancellations;
• secure accounts, prevent abuse and troubleshoot technical problems;
• improve features and reliability;
• send service-related messages about your account or billing.

We rely on third-party providers to run PropertyPassport, including cloud hosting, database, authentication and file-storage infrastructure, and Stripe for payment processing. These providers process information on our behalf in order to deliver their part of the service. We do not sell your personal information.

PropertyPassport includes a shared contractor directory built by landlords. Information you intentionally submit to that directory — a published contractor's business details, your ratings, job type, price level, job cost ranges, would-hire-again and referral answers, and your review text — may be visible to other authenticated PropertyPassport users. Reviews and related directory information may display your PropertyPassport display name or another reviewer label alongside the review.

Do not include sensitive tenant, property, financial or personal information in any public or shared contractor review. Assume anything you write in a review can be read by other signed-in users.

Your private records — your properties, maintenance tasks, equipment, service history and uploaded documents — are not part of the shared directory and remain restricted to your account.

We keep your account and property information for as long as your account exists, so your service history stays available over time. Billing records are retained as needed for accounting, tax and dispute-resolution purposes. When you delete a property, its tasks, service records, equipment and attached files are removed. Backups and provider logs may persist for a limited period after deletion before being overwritten.

You can delete individual properties and their associated records from within the app. You may also request deletion of your account and its data by contacting us (see Contact below). We may retain limited records where required for legal, accounting or fraud prevention purposes. Content you published to the shared contractor directory may remain in aggregate ratings after your account is deleted.

We use access controls designed so that each account can only read and modify its own records, encrypted connections, a private storage bucket for uploaded files, and a payment processor that handles card data outside our systems. No online service can be guaranteed completely secure, so please use a strong, unique password and let us know promptly if you suspect unauthorized access to your account.

PropertyPassport is a business tool intended for adults. It is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will delete it.

We may update this policy as the service changes. When we do, we will revise the effective date above and, for material changes, provide notice within the app or by email.

For privacy questions, data-deletion requests or billing questions, email the PropertyPassport team at support@getpropertypassport.app.